About Us

About Us – Nova Muse

Last Updated: September 2026

Welcome to Nova Muse (www.novamusestudio.com), operated by FF COMMERCE LTD—your destination for curated apparel, modern aesthetic design, and timeless style.

At Nova Muse, we believe that true fashion balances effortless style, functional design, and accessible quality. Operating with complete commercial transparency under UK consumer protection laws, we bridge the gap between contemporary apparel design and exceptional customer value. By optimizing our fulfillment and logistics, we deliver quality garments directly to your door while ensuring a secure, transparent, and user-friendly online shopping experience.

Our Core Values

Curated Fashion

Every piece in our collection is thoughtfully selected for construction quality, aesthetic appeal, and everyday versatility.

Efficient Delivery

With 1–3 business days handling and 7–10 business days transit, we ensure your wardrobe updates arrive dependably with full online tracking.

Dedicated Service

We prioritize your satisfaction above all else, offering UK-focused customer concierge support, zero hidden fees, and clear statutory policies.

The Nova Muse Promise

We are dedicated to providing a seamless e-commerce journey backed by statutory consumer protections.

Every order includes Free Standard Shipping, end-to-end parcel tracking, a compliant 14-day statutory return policy with $0.00 restocking fees, and responsive customer care accessible via phone and email.

Why Shop With Nova Muse?

  • Free Standard Delivery: Enjoy £0 standard shipping on every order, with clear delivery windows (1–3 days handling, 7–10 days transit).
  • Statutory Cancellation Window: Full compliance with UK Consumer Contracts Regulations offering a 14-day cooling-off period upon parcel receipt.
  • Transparent Returns: Straightforward return processing with $0 restocking or administration charges.
  • Encrypted Checkout: All orders are processed securely using 256-bit SSL encryption and PCI-DSS compliant checkout gateways.
  • Direct Customer Care: Responsive support Monday to Friday (9:00 AM – 5:00 PM London time) via email or phone (+44 7418376673).

Important Notice Regarding Product Returns

Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT accept or process physical product returns.

All product returns must be pre-authorized by contacting customer care at info@novamusestudio.com. Upon authorization, exact return instructions and address details for our UK forwarding center in Bristol will be provided. Packages posted to London without prior authorization will be rejected.

Company Details & Contact Information

Store Name: Nova Muse (part of FF COMMERCE LTD)

Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)

Official Website: www.novamusestudio.com

Customer Care Email: info@novamusestudio.com

Customer Phone: +44 7418376673 (Mon–Fri, 9:00 AM – 5:00 PM London time)

Registered Corporate Office

FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative HQ — Not a return address)

Product Return Forwarding Address

Nova Muse (FF Commerce LTD)
122 Pen Park Road
Bristol, AVON, BS10 6BP
United Kingdom
(Pre-authorization required before posting)

© 2026 Nova Muse | Part of FF COMMERCE LTD | All Rights Reserved