Terms of service

Terms of Service

Last Updated: September 2026

Welcome to Nova Muse (www.novamusestudio.com), operated by FF COMMERCE LTD. Throughout the site, the terms "we", "us", and "our" refer to Nova Muse and FF COMMERCE LTD.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), together with our Privacy Policy and Refund & Return Policy. Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

GOVERNED BY THE LAWS OF ENGLAND & WALES | UK CONSUMER RIGHTS COMPLIANT

1. Online Store Terms & Age Restrictions

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or have reached the legal age of majority in your jurisdiction of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright and intellectual property laws). You must not transmit any worms, viruses, malware, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

2. Statutory Consumer Rights & Legal Framework

Nothing in these Terms shall exclude or limit your statutory consumer rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other non-waivable laws of England and Wales.

We reserve the right to refuse service to anyone for legitimate commercial reasons at any time. You understand that your content (not including payment card information) may be transferred unencrypted over various networks and adapted to technical requirements.

3. Pricing, Billing & Order Fulfillment

  • Prices & Billing: Prices for our products are subject to change without notice. All transactions are billed securely via PCI-DSS compliant checkout systems.
  • Order Acceptance: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors, or orders placed with inaccurate billing information.
  • Handling & Delivery Cycle: Orders are subject to a 1–3 business day handling stage prior to dispatch. Estimated transit times are typically 4–7 business days (total estimated delivery window: 5–10 business days). Our daily order cut-off time is 8:00 PM CET.

4. Prohibited Uses & Intellectual Property

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, or discriminate; (e) to submit false or misleading information; or (f) to upload or transmit viruses or any other type of malicious code.

All apparel designs, imagery, brand copy, and visual trademarks on www.novamusestudio.com are the exclusive intellectual property of FF COMMERCE LTD. Unauthorised reproduction or distribution is strictly prohibited.

5. Limitation of Liability, Indemnification & Governing Law

To the fullest extent permitted by law, Nova Muse and FF COMMERCE LTD shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of any of the service or products procured using the service.

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales. You agree that any legal dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Important Notice Regarding Return Addresses

Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT accept direct physical product returns.

Do not send return items to our London administrative office. All returns must be requested and pre-authorized through customer service at info@novamusestudio.com. Upon pre-authorization, return instructions and the authorized UK forwarding return address at 122 Pen Park Road, Bristol, BS10 6BP, UK will be provided. Unauthorized returns will be rejected.

Company Details & Contacts

Store Name: Nova Muse (part of FF COMMERCE LTD)

Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)

Customer Service Email: info@novamusestudio.com

Customer Phone: +44 7418376673


Registered Corporate Office

FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative HQ — Not a return address)

Product Return Forwarding Address

Nova Muse (FF Commerce LTD)
122 Pen Park Road
Bristol, AVON, BS10 6BP
United Kingdom
(Pre-authorization required before posting)

© 2026 Nova Muse | Part of FF COMMERCE LTD | All Rights Reserved