Privacy Policy

Last Updated: September 2026

Nova Muse (www.novamusestudio.com), operated by FF COMMERCE LTD ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our designs, or interact with our customer support team.

We process all personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable electronic communications regulations.

1. Data Controller & Categories of Information Collected

The data controller for Nova Muse is FF COMMERCE LTD (Companies House: 17398899), registered at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

2. How & Why We Use Your Personal Data

Under UK GDPR, we process your personal data based on specific legal grounds:

• Performance of a Contract: To process and fulfill your orders, manage dispatch and transit, process payments, and handle returns or refunds.
• Legal Obligation: To maintain accounting records, comply with UK tax obligations (HMRC), and adhere to statutory consumer safety standards.
• Legitimate Interests: To detect and prevent fraud, optimize storefront functionality, improve customer care services, and protect server infrastructure.
• Consent: To send direct promotional newsletters or deploy non-essential analytics/marketing cookies (which can be withdrawn at any time).

3. Data Sharing & Tracking Technologies

Third-Party Sharing: We do not sell or trade your personal data. We share necessary data only with trusted partners critical to our business operations, including e-commerce hosting systems, payment processing gateways, courier networks (Royal Mail, DPD, DHL, etc.), and fraud screening providers.

Cookies: Our storefront uses essential cookies to remember shopping cart items, preserve session security, and optimize page rendering. You may adjust browser cookie controls at any time, though blocking technical cookies may limit website features.

4. Your Statutory Rights (UK GDPR)

As a resident under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal records.
• Erasure ("Right to be Forgotten"): Request deletion of your personal information, subject to legal record retention requirements.
• Restriction & Objection: Restrict or object to specific processing activities, including direct marketing.
• Data Portability: Request transfer of your data to another controller in a structured format.
• Complain to Authority: Lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

To submit a privacy request, contact us via email at info@novamusestudio.com.

5. Data Security & Retention

We implement robust physical, technical, and organizational measures to safeguard personal information against unauthorized access, loss, or alteration. We retain personal data only for as long as required to fulfill the purposes outlined herein, settle disputes, or comply with statutory financial retention limits.

Company Details & Privacy Contacts