What is your daily order cut-off milestone?

Our operational cut-off is strictly set at 8:00 PM (CET - Central European Time). Orders authorized before 8:00 PM CET enter processing lines the same day. Purchases processed after 8:00 PM CET will transition into our logistics queue starting the next business day.

How long does order handling take?

Our internal order handling phase requires 1 to 3 business days (Monday to Friday). This window is allocated for secure payment clearance, rigid product garment evaluation (quality control verification for textiles, stitching, and closures), and damage-resistant protective packing.

What are the shipping transit windows and total delivery estimates?

Once your package is cleared and handed over to our courier partners, shipping transit takes roughly 4 to 7 business days (Monday to Friday). Factoring in both handling and transit variables, the total delivery cycle from checkout to your United Kingdom address is estimated at 5 to 10 business days.

Do you offer complimentary shipping?

Yes. Promotional Free Shipping can apply across the entire UK territory, which will be highlighted on our storefront's main banner. For orders under promo conditions or specific capsule collection items, standard shipping costs are computed clearly and displayed directly at the checkout screen before payment.

What is your returns window protocol?

Aligned with UK Consumer Contracts Regulations, you have a statutory right to cancel and return your purchase within a 14-day cooling-off window starting from the calendar day you physically accept delivery of the parcel.

What are the item criteria conditions for a valid return?

Garments must remain unworn, unwashed, and unaltered, with no cosmetics, perfume markers, or signs of usage. Items must be safely enclosed in their original branded packaging with all barcode tags and protective seals completely attached.

Who covers return postage fees?

The customer is responsible for setting up and covering all return shipping charges. Return shipping costs are non-refundable unless the item is formally evaluated and verified as structurally faulty or incorrect upon arrival.

What should I do if an item arrives damaged or faulty?

If your order arrives with an unexpected manufacturing fault or transit damage, email us within 48 hours of receipt at info@novamusestudio.com. Please attach clear photos showcasing the structural defect alongside images of the shipping container so we can arrange a complimentary replacement or refund.

Still Have Questions?

Our support concierge team is always here to resolve any queries:

Email: info@novamusestudio.com | Phone: +44 7418376673

Help Desk Hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday & Sunday: Closed

Order Cut-Off Tracking: 8:00 PM (CET) | Turnaround Cycle: 1-3 Days Handling + 4-7 Days Transit

Nova Muse
122 Pen Park Road, Bristol, AVON, BS10 6BP, United Kingdom
Company Registration No: 85647552
VAT Registration No: 654983112