How much does shipping cost?

We offer Free Standard Shipping (£0.00 / $0.00) on all orders, with no minimum purchase requirement.

What are your handling, transit times, and order cut-off?

• Daily Order Cut-off Time: 8:00 PM London time (GMT/BST)
• Order Handling / Processing Time: 1–3 business days (Monday–Friday)
• Transit Time: 7–10 business days (Monday–Friday)
• Total Estimated Delivery Window: 8–13 business days

How can I track my order?

Once your order has been dispatched from our distribution facility following the 1–3 day handling window, you will receive an automated shipping confirmation email containing your tracking number and a direct online tracking link.

What is your return policy?

In compliance with the UK Consumer Contracts Regulations, we offer a 14-day statutory cooling-off window from the date of physical receipt. Returned items must be unworn, unwashed, and in their original packaging with all tags attached. We charge $0.00 restocking fees.

How do I initiate a return and get the return address?

To start a return, email customer care at info@novamusestudio.com within 14 days of delivery. Upon pre-authorization, our team will provide full packaging instructions and the authorized UK forwarding address in Bristol.

*Important: Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT process physical returns. Shipments sent to London without pre-authorization will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon arrival. If an item is damaged or incorrect, notify us within 48 hours of delivery at info@novamusestudio.com with photographs of the defect and outer packaging. Verified claims qualify for a prepaid return label and a free replacement or full refund.

When will my refund be processed?

Once your return arrives and passes inspection at our facility, your refund will be processed and credited to your original payment method within 14 business days.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, etc.) and secure digital payment methods shown at checkout. All transactions are encrypted and processed securely.

Can I modify or cancel my order?

If you need to update your order or address details, please email info@novamusestudio.com before our daily order cut-off at 8:00 PM London time. While we will do our utmost to accommodate requests, changes cannot be guaranteed once fulfillment has begun.

Important Notice Regarding Product Returns

Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT receive or process physical product returns.

Please do not send return items to our London administrative address. All returns must be requested and pre-authorized via email at info@novamusestudio.com to receive return instructions and routing details for our UK forwarding return facility in Bristol. Unauthorized packages will be rejected.

Nova Muse (part of FF COMMERCE LTD)

Customer Care Email: info@novamusestudio.com | Phone: +44 7418376673

Support Hours: Mon–Fri: 9:00 AM – 5:00 PM London time | Daily Cut-off: 8:00 PM London time

© 2026 Nova Muse | Part of FF COMMERCE LTD | All Rights Reserved