Shipping Policy

Thank you for choosing Nova Muse. We are committed to processing and delivering your designer collections securely and transparently. Below you will find the complete breakdown of our logistics framework, delivery schedules, and tracking provisions.

1. Order Cut-Off Time

Our daily operational cut-off time is strictly set at 8:00 PM (CET - Central European Time). Orders submitted prior to 8:00 PM CET will enter our active processing sequence on the same day. Any orders completed after 8:00 PM CET will be queued for fulfillment preparation starting the next business day.

2. Order Handling Time (1–3 Business Days)

Before dispatch, every garment undergoes an extensive fulfillment phase lasting 1 to 3 business days (Monday to Friday). This handling allocation includes our thorough quality assurance review—where we carefully inspect the integrity of stitching, fabrics, and closures—as well as payment reconciliation and secure, damage-resistant packaging.

3. Shipping Transit Time (4–7 Business Days)

Once your order has been packaged and cleared by our quality team, it is handed over to our international carrier networks. The estimated transit time for courier networks to transport, sort, and deliver the parcel to your designated UK address is 4 to 7 business days (Monday to Friday).

4. Total Delivery Estimate (5–10 Business Days)

To calculate when your items will arrive, combine our internal handling window with the courier's transit window. From checkout completion to arrival at your doorstep, the total delivery cycle is estimated between 5 to 10 business days total.

5. Shipping Rates Summary

Promotional Free Shipping: Nova Muse regularly offers complimentary promotional shipping across the United Kingdom, highlighted on our storefront banner. In instances where a shipping fee applies (e.g., special limited collections or orders falling below a promo baseline), costs will be displayed clearly and itemized at your checkout screen prior to final billing.

6. Dispatch Confirmations and Consignment Tracking

Within 24 hours of your package leaving our hub, a Shipment Confirmation email containing a unique tracking number and digital tracking URL will be automatically sent to you. You can use this ID to monitor your package's delivery progress in real time.

7. Customs, Import Duties, and Local Levies

To offer a broader catalog of modern apparel designs, Nova Muse fulfills orders through a cross-border network. While standard VAT charges are structured clearly within domestic UK transactions at checkout, international shipments may occasionally attract local customs clearance fees, import tariffs, or courier handling taxes upon entry into the destination territory. Any such terminal cross-border charges are independent of Nova Muse and remain the sole legal responsibility of the importer/customer.