Shipping policy
Shipping Policy
Last Updated: September 2026
At Nova Muse (www.novamusestudio.com), operated by FF COMMERCE LTD, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review our shipping schedules, processing rules, and delivery timeframes below.
FREE STANDARD SHIPPING | 1–3 DAYS HANDLING | 7–10 DAYS TRANSIT
1. Shipping Costs & Delivery Schedules
We offer free standard delivery on all eligible orders. All orders undergo a strict quality control and packaging phase before dispatch.
| Fulfillment Stage | Details & Schedule |
|---|---|
| Standard Shipping Cost | Free (£0.00 / $0.00) |
| Daily Order Cut-off Time | 8:00 PM London Time (GMT/BST) |
| Order Handling / Processing | 1–3 Business Days (Monday–Friday) |
| Transit / Delivery Window | 7–10 Business Days (Monday–Friday) |
| Total Estimated Delivery Window | 8–13 Business Days |
*Note: Orders placed during weekends or UK public holidays are processed on the following business day. Estimated transit times are operational targets and may vary slightly due to courier logistics, seasonal high volume, or customs handling.
2. Tracking & Dispatch Confirmation
Once your package leaves our distribution facility following the 1–3 day processing stage, an automated shipping confirmation email will be sent to your registered email address. This email contains your parcel tracking number and a direct tracking link to follow your delivery online.
3. Delivery Obligations, Address Updates & Claims
- Address Corrections: Please verify your shipping address at checkout. Address updates must be requested before our daily 8:00 PM London time cutoff at info@novamusestudio.com. Address changes cannot be guaranteed once order processing has commenced.
- Undeliverable Packages: If a parcel is returned to us due to an incorrect or incomplete address provided at checkout, the customer may be responsible for re-shipping charges.
- Damaged or Transit-Affected Items: If your delivery arrives damaged or defective, please notify us within 48 hours of delivery at info@novamusestudio.com with photographs of the damaged product and outer packaging. Verified transit damage claims qualify for a free replacement or full refund.
Important Notice Regarding Product Returns
Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT accept or process physical product returns.
Do not send return items to our London administrative address. All return requests must be submitted and approved via email at info@novamusestudio.com to receive official authorization and routing details for our designated UK forwarding return facility in Bristol. Unauthorized packages will be rejected.
Company Details & Customer Support
Store Name: Nova Muse (part of FF COMMERCE LTD)
Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)
Customer Support Email: info@novamusestudio.com
Customer Phone: +44 7418376673
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (Cut-off: 8:00 PM London time)
Registered Corporate Office
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative HQ — Not a return address)
Product Return Forwarding Address
Nova Muse (FF Commerce LTD)
122 Pen Park Road
Bristol, AVON, BS10 6BP
United Kingdom
(Pre-authorization required before posting)
© 2026 Nova Muse | Part of FF COMMERCE LTD | All Rights Reserved